Q & A

Yes, we do. All orders of ₹ 300 and above enjoy free delivery, while a nominal delivery charge of ₹ 70 is applied on orders below ₹ 300.

Yes, we do offer Cash-on-Delivery to certain Pincodes only. Please enter your pin code on the product page to check if Cash-on-Delivery is available in your location.

Availability of Cash-on-Delivery depends on the ability of our courier partner servicing your location to accept cash as payment at the time of delivery. In addition, our delivery partners have limits on the cash amount payable on delivery depending on the destination and your order value might have exceeded this limit.

Usually it will take 3- 9 Working days depends on the pincode. Users can check Estimated delivery time to their location at the product page.

Estimated delivery time depends on the following factors:
1 – Product(s) selected
2 – The destination pin-code e.g. 110014 to which you want the order to
be shipped to
3 – Seller’s location
Delivery time is calculated basis historical data of delivery timelines for orders originating from the entered pin-code. Delivery timelines might vary in a few cases depending on the above mentioned factors. Please note that dhcrafts india is not liable for any shipping delays, or loss of any kind resulting from unforeseen and uncontrollable circumstances,
such as: recipient was unavailable or un-contactable; incorrectly addressed orders; weather conditions and so on. We will try our best to notify customers of the delay and estimated delivery date in such situations.

All dhcrafts packages are perfectly sealed at the warehouse before they are shipped to you. Upon receipt, please check the external condition of the package/box to see if there are signs of damage, or if the package has been opened during transit. We request you not to sign and accept if you are concerned about the condition of the shipment. Instead, hand the package back to the courier and we will replace the items to you within few days.

If you find that the product in the box is tampered or missing when you
open the package, please contact dhcrafts Customer Service at +91 9809125252
within 24 hours of receiving the shipment

Please track your order details on dhcrafts.in or directly through our delivery partner’s websites using your tracking number.

BLUEDART : https://www.bluedart.com/
FEDEX : http://www.fedex.com/in/
DELHIVERY : http://www.delhivery.com/
XPRESS BEES: http://www.xpressbees.com/
ECOM EXPRESS: http://www.ecomexpress.in/
Ekart : https://ekartlogistics.com/

Email : [email protected]

Phone number : +919809125252

No, you can’t request a different product as a replacement. However, our replacement policy allows you to request a replacement device at no additional cost if the device received by you is defective or is not as ordered. If you find that the package is tampered, please do not accept the item and hand the package back to the delivery person before signing the POD. Also, upon opening the parcel, if you find any defect or damage, please contact us within 24 hours of receiving the product.

You will be eligible to get a replacement if:
1. Our examination of the device shows a defect that qualifies the device for a
replacement.
2. A replacement request is made within 10 (ten) days of receipt of the
delivery of the order
3. The device has been received in its unused, original condition;
4. The device has been received in the original product packaging along with supporting documentation such as receipt or proof of purchase, price tags,
labels, warranty card and any freebies and accessories obtained along with the
original product. Please note that replacements are subject to availability of a suitable replacement product. This does not cover the routine product wear and tear, damage incurred during use or any other forms of damage and will not, in any event, entitle you to a refund, whether partial or otherwise.

No, each coupon availed on dhcrafts.in has a validity period, the coupon
will be considered null and void for any purchase done post the validity period
as mentioned.

Please check with your bank for the transaction status. Amount pertaining to a failed transaction is normally rolled back within 7 working days. However, the time taken can vary from bank to bank. If the transaction was successful and the money has been credited to our
account we will initiate refund within 2 working days.

The expected timelines are as below:

– Net-Banking: 7 business days

– Debit Card /Credit Card: 7 business days

What are the modes of refund available after cancellation?
Except for Cash-on-Delivery transactions, refunds are made to the payment mode/account that was originally used to make the transaction. The refund shall be made in Indian Rupees only and be equivalent to the transaction payment received in Indian Rupees.