Returns and Refunds
Damaged or Defective goods.
We try our level best to deliver your packages to you in the best manner, but in case of any damages, please write to us at [email protected] within 24 hours of receiving the package along with the photo of the damaged goods in order to verify the same, and please mention your order number as well. Any claims made after 24 hours of receiving the package will not be entertained.
A refund will be provided in form of reverse payment which will reflect in your account within 7-10 working days, after we receive and review the returned goods. (Only applicable for defective and damaged goods that were received by the customer)
Since we do not have a reverse pick up facility, we request you to self-ship the product to us. We will credit you with a Rs.60 coupon in your account in lieu of the shipping costs.
Dhcrafts Revolution Club road Choorakkattukara Amalanagar p.o, Kerala 680555
What sort of checks do you do for Returned products?
We check products to ensure that they are unused and in the same condition as they were when they were sent out to you. Clothing products with tags should have the brand tags intact, products with removed tags indicate usage and will not be accepted for returns.
How long will the return process take?
Once you request a return, we will arrange for the product to be picked up from your address. This Reverse Pickup facility is only available for pin codes supported for Reverse Pickups by our courier partners. You will need to keep the product(s) packed and ready for pick-up. We will issue credit for your return after it reaches our office and the products are verified. This process will take 7-10 working days from the date of raising the return request.
How do I self-ship the products?
Please pack the items securely to prevent any loss or damage during transit. All items must be in unused condition with all original tags attached and packaging intact.
You can courier the product(s) using any cost-effective courier solution or speed post to the following address:
Dhcrafts Revolution club road Choorakkattukara Amalanagar p.o, Kerala 680555
I didn’t receive a product in my package/missing product.
In such case, please write to us at [email protected], attached with an image of the goods you have received and our team will investigate the same and either dispatch a new package for your or provide you a refund in form of store credits or a transfer whichever is preferred by the customer.
I don’t like the product I want to return it.
In such case, please write to us at [email protected], please mention your order number, please note all products must be in unused condition with all packaging and labels intact in case of stickers the stickers must be in unused condition. Any claims made after 24 hours of receiving the package will not be entertained. Returns and refunds are not applicable on customised products a 10% difference may occur in screen color and print color due to screen brightness. Please note the goods are to be shipped by the customer and cost for the same must be borne by the customer to the address below:
Dhcrafts will in no way provide any refunds for products that are used or damaged by the user.
Since we do not have a reverse pick up facility, we request you to self-ship the product to us. Shipping charges are strictly to be borne by the consignee. For best service network we suggest using India Post.
Dhcrafts Revolution club road Choorakkattukara Amalanagar p.o, Kerala 680555
A refund will be provided in form of a store points which could be availed on your next purchase at www.dhcrafts.in
Can I return some products out of a larger order?
Yes, you can return a part of an order, but any discounts, coupons, or combo offers applied on your order will not be considered when processing these returns.
Can I get a refund for my Prepaid order if I cancel it?
Yes, we can refund your Prepaid payment on request in case you have requested to cancel your order through the previously mentioned procedure. Refunds will be processed through the same mode of payment within 10 working days.
Is there any limit on the number of times the same product can be returned?
Yes, the same product cannot be returned more than 2 times. We reserve the right to refuse a return in case of any abuse of the Returns process.
If you have any further questions about the return/exchange policy then please contact us at [email protected]